1. GENERAL CONDITIONS
These general conditions regulate the acquisition of the products offered on the site www.aceitesalguijuela.com, hereinafter WEBSITE, is owned by EXADOCA SL, with CIF B06652887, and domiciled at Avenida de la Estación S / N, 06880 de Torremayor, Badajoz, Spain, hereinafter THE PROVIDER.
Regulates the rights and obligations of the parties derived from the sale and purchase operations agreed between them.
Any person who accesses this website assumes the role of user (hereinafter THE USER), the acquisition of any of the products entails the full and unreserved acceptance of each and every one of the General Conditions that are indicated without prejudice to the Acceptance of the Particular Conditions that may be applicable when acquiring certain products.
The acceptance of the purchase by THE USER implies the manifestation of their willingness to purchase our products and gives full effectiveness to the sale contract that is signed between the parties.
These General Conditions may be modified without prior notification, therefore, it is advisable to read their content carefully before proceeding with the acquisition of any of the products offered and save or print them.
You can contact us through the following ways:
Telephone: +34 924 145 571
Postal address: Avenida de la Estación S / N, 06880 de Torremayor, Badajoz, Spain
All notifications and communications between THE USER and THE PROVIDER will be considered effective, for all purposes, when they are made through any of the channels detailed above.
The authorized postal address is the only valid one for the exercise of the rights of access, rectification, cancellation or opposition and others, which may be made effective by writing proving your identity.
Likewise, you may revoke any authorization previously granted by this same means or through the indicated email.
The products offered, along with their main characteristics and their price, appear on the screen. THE PROVIDER reserves the right to decide at any time the products that are offered to THE USER. In this way, THE PROVIDER may at any time add new products to the
currently offered. Likewise, it reserves the right to withdraw or stop offering at any time and without prior notice any of the products offered.
Once inside the website and to access the purchase of the different products, THE USER must follow all the instructions indicated in the purchase process.
The availability, description and price of each item can be consulted in the file of each product and are valid except while stocks last or typographical error.
4. PURCHASE PROCESS
To make any purchase on the website, it is necessary that THE USER is of legal age and with the capacity to contract.
For the correction of possible errors in your data, you can access your user file through the name and password provided / chosen and proceed with the correction.
The steps to follow to make the purchase are:
1. Select the products.
2. Click on the “add to cart” button.
3.- Confirm the order.
4. Register if you are not already registered. (You will receive the confirmation to the indicated email)
5. Indicate the shipping method.
6. Indicate form of payment.
7. Click “Order with payment obligation”.
8. Click on accept if all the data is correct and follow the instructions depending on the payment method.
THE PROVIDER will electronically store the order and it will be at your disposal in its control panel which you can access at any time with the name and password provided / chosen in the registration process.
It is recommended that THE USER print and / or save a copy on a durable medium of the receipt that she will receive by the email indicated in the registration process immediately after confirming her purchase.
If you request it, along with your order, you will receive the corresponding invoice. By default it will be sent to the email provided in the registration process.
6. DELIVERY PRODUCTS
The preparation of the shipment of your order will take place as soon as your payment has been confirmed, being available to leave in the following 24 hours at most (working days, do not count Saturdays, Sundays, or holidays). If you need confirmation of departure, do not hesitate to ask us for it.
Delivery times depend on the situation of the delivery address indicated by the user. These deadlines (considered from the receipt of payment confirmation) will be those indicated in the purchase process and more specifically:
Spain peninsula: from 1 to 3 business days
Canary Islands: 2 to 5 business days
Balearic Islands: 2 to 5 business days
Ceuta and Melilla: from 2 to 5 business days
France, Germany, Italy, Belgium, United Kingdom, Holland, Luxembourg and Austria: 4-8 business days
Ireland, Northern Ireland and the rest of the European Union (excluding islands): 4 to 9 business days
The delivered products require different deadlines and will reflect this particularity in their description.
If when receiving our order at your home you notice that the packaging arrives broken or damaged, you must check that the items inside are in perfect condition: neither broken nor damaged, indicating it, in any case, on the receipt of the merchandise as remark.
If it happens that they arrive damaged or broken due to the transport, you must notify the courier of the transport company and that it also detail it on the delivery note.
THE PROVIDER guarantees that all its products have been sent from our warehouse in perfect condition and with packaging without defects. If any of the two circumstances mentioned above occurs (defects in delivery), you must notify us so that we can claim the damage caused from the transport insurance and study the case. In either case, you can choose to exchange the product or refund the amounts paid.
THE PROVIDER is not responsible for any delays that are caused as a result of uncontrollable acts on its part, which may include, among others: weather conditions, strikes, blockades, customs incidents, force majeure. In the event that they are known or can be foreseen, we will let you know as soon as possible.
7. TRACKING THE ORDER
(Not always available) It is essential for order tracking to provide a valid email address, the transport companies will send the locator and the web address or URL where they can find the location of the order to said email.
By default we will always use the email address that you indicated in the registration process.
8. AVAILABILITY AND SUBSTITUTIONS OF PRODUCTS
THE PROVIDER intends to guarantee the availability of all the products that are advertised. However, in the event that any requested product is not available or if it has been exhausted due to the occurrence of exceptional circumstances of interactive multi-order or those others that cause the end of stock of the product, THE USER may choose to:
– Acquire a product with similar characteristics.
– Wait to replenish the stock.
– Refund of the amount paid, if it is the case.
In the latter case, the order and the contract signed between the parties will be void by virtue of this resolution clause, fully restoring the customer in case of prepayment the amounts paid by the same, without proceeding in favor of any of the parties. compensation for breach of contract, consequential damage or loss of profit, nor is the payment made by the client understood as a penitential deposit.
Orders will be canceled in any of these cases:
– Delivery cannot be made when it is attempted three times.
– It has not been possible to contact the customer within 9 business days after the first failed delivery attempt.
– The amount of the order has not been transferred within ten business days after the date of the order.
Users who place cash on delivery orders that are not collected and returned by the transport company for no reason will not be able to make any purchase again through this website.
9. PRICES, EXPENSES AND TAXES
The prices of the products expressed on the website carry VAT INCLUDED in force at the time of the same.
At the time of formulating the order, they will be added and they will be expressed in detail. In any case, the invoice that the client will receive will have clearly identified the tax base, the tax rate, the amount of the tax, any other expenses such as transportation or additional expenses for the form of payment to be paid, as well as the total invoice.
Orders will be handled in strict order of receipt.
10. SHIPPING COSTS
The cost of shipments depends on the place of destination, the volume and weight of the order, as well as the urgency of delivery.
However, before order confirmation, this information will be displayed and the corresponding invoice will be detailed.
11. FORMS OF PAYMENT
We put at your disposal the following forms of payment:
a) By credit card, Visa, Mastercard or Euro6000; You only have to provide us with your card number and the expiration date. In this case, your data will be encrypted and sent under a secure server to the POS of our bank. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card.
12 RETURN AND WITHDRAWAL POLICY
Right of withdrawalfor consumers and users. You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify us(www.aceitesalguijuela.com, Carretera de La Estación S / N – 06880 Torremayor (Badajoz), 924 145 571 – 676 719 897,firstname.lastname@example.org) your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from the Your choice of a delivery method other than the least expensive mode of ordinary delivery that we offer) without any undue delay and,in any case, at the latest 14 calendar days from the date on which we are informed of your decision to withdraw from the present contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.
We may withhold the reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first. You must return or deliver the goods directly to us, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if the goods are returned before said term has expired.
You will have to bear the direct cost of returning the goods.
It is estimated that this cost rises to approximately € 10 maximum.
You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
Exceptional right of withdrawal
The right of withdrawal will not be applicable to contracts that refer to:
– The supply of goods that after delivery and taking into account their nature have been mixedinseparably with other goods.
Withdrawal form model
(You only have to fill in and send this form if you want to withdraw from thecontract)
For the attention of EXADOCA S.L. with CIF B06652887, and address at Avenida de la Estación S / N, 06880 de Torremayor, Badajoz, Spain and email address email@example.com
Delete as appropriate
– I hereby inform you / we communicate (*) that I withdraw from me / we withdraw from our (*) sale contractof the following good
–Order on / received on (*)
– Name of the consumer and user or consumers and users
– Domicile of the consumer and Spanish user or of the consumers and users
– Signature of the consumer and user or consumers and users (only if this form is submitted on paper)
If you believe that the information that appears in the items in our store is insufficient, please ask us to expand them by contacting our Customer Service through the channels indicated in these general conditions.
Consumable products, deficiencies caused by improper use or manipulation, connection to the electrical network different from that indicated, incorrect installation or defects derived from any external cause are excluded from the guarantees.
14. CUSTOMER SERVICE AND CLAIMS
To file any complaint or claim with THE PROVIDER, THE USER must contact the service department through the contact channels established in these general conditions.
At the end of this document you will find the appropriate forms for this purpose.
There is the possibility of resorting to an out-of-court complaint mechanism established in Regulation (EU) No. 524/2013 of the Parliament and of the Council, of May 21, 2013 and to which you will have access through the following link:
The parties will submit for the resolution of conflicts that may arise between them, and renouncing any other jurisdiction, to the following courts and tribunals:
a. In the event that THE USER is a consumer, the courts and tribunals of the domicile of said user will be competent.
b. In the event that the buyer has the status of entrepreneur, the courts and tribunals closest to the address of THE PROVIDER will be competent.
15. NULLITY AND INEFFECTIVENESS OF THE CLAUSES
If any clause included in these conditions is declared totally or partially null or ineffective, such nullity will affect only said provision or the part of it that is null or ineffective, the conditions remaining in all other respects.
16. PERIOD OF VALIDITY OF THE PRESENT CONDITIONS
The period of validity of these conditions will be the time they remain published on the website and will be applied to the products purchased at the time these conditions were available.
In any case, THE PROVIDER reserves the right to modify them unilaterally, without this affecting the products contracted by THE USER prior to the modification.
17. APPLICABLE LEGISLATION
Current conditions shall be ruled by Spanish law. For the resolution of any doubt, discrepancy or divergence that may arise in the fulfillment of the interpretation of this document, the courts and tribunals of the province of THE PROVIDER will be competent.
The language used for the formalization of the contract is Spanish.